FAQ

How Does it Work?

When your device connects to the Internet it does so using an IP address. This number is needed in order for your device to communicate and connect to websites and services. You automatically get an IP via your Internet Service Provider (ISP).

Your IP will give away your location. For an example we can see that your IP is 54.80.210.251 and you are currently located in the United States.

The Unlocator DNS service will make sure that the geographic detection systems used by certain tracking services can't see your real location. This allows you to enjoy an open unrestricted Internet.

Unlike traditional VPN tunnels we only redirect the traffic responsible for geographic detection. Not only does this mean that there is no slow down of your connection but all your regular services like your online banking etc. will still see your normal location. An added benefit is that you can appear in multiple locations at the same time.

↑ To the top

Is Unlocator Safe to Use?

Yes it is. All your traffic remains untouched. We have a strict privacy policy and operate under Danish privacy laws. We don’t retain any logs when using our DNS servers.

↑ To the top

How do I Get Started?

Simply sign up for a free trial. No credit card is needed. Once signed up follow the setup guide for the device you want to use.

↑ To the top

What Payment Types do You Accept?

You can pay using all major credit cards as well as bitcoin, iDeal and Sofort.




↑ To the top

What Devices Can I Use With Unlocator?

We support a long range of different devices. Basically all computers, iPads, iPhones, Android devices, Smart TVs, Gaming consoles etc.

↑ To the top

How Many Devices Can I use With my Account?

There are no limits. You can use as many devices as you want given they are all connected to the same Internet connection.

↑ To the top

Can I Use Unlocator From Multiple Locations?

Yes you can. However you can only use your account from one location at a time. Once you arrive at the new location please log in and update your IP in your Unlocator account. If you wish to use Unlocator from two location simultaneously you will need two accounts.

↑ To the top

Can I use Unlocator Using Mobile Internet?

Yes you can. However, since a mobile Internet connection does not allow you to configure a DNS you need to use our Smart VPN feature. Please log in to your Unlocator account and go to the Smart VPN tab for instructions.

↑ To the top

Can I use Unlocator While Located at a Hotel, Airport, Café or Other Public Networks?

Yes you can. However, since many public Wifi connections do not permit 3rd party DNS you will need to use our Smart VPN feature. Please log in to your Unlocator account and go to the Smart VPN tab for instructions.

↑ To the top

I Still Have a Question What do I do?

Take a look at our support section where you will find guides and tips for the most common issues. If you get stuck please contact our support team, which will be more than happy to help you out.

↑ To the top